Manage users

The users management section is visible and available only to admin users. Here, as an admin, you can create new users or manage the existing ones. To manage a specific user, navigate to their account page from the Manage users page. You can then decide to edit their details, set their account expiration, change their password, require a password reset, or decide to block or activate their account.

Create a new user

1. From the Manage users page, click on New user in the top right corner.

2. Enter the user details and confirm by clicking Create.

When creating a user, you choose or generate their initial password. This password is temporary: the new user is required to set their own password the first time they log in. You can also set the account’s expiration at creation time.

Set account expiration

Both when creating a user and when editing their account information, admins can set an Account expiration for the account:

• No expiration (default)
• 30 days, 60 days, or 90 days from today
• Custom date, picked from a calendar

Once the expiration date passes, the account’s status switches to Expired (shown both in the users list and on the user’s account page), and the user is denied login until an admin extends or clears the expiration date.

Edit user details

You can edit the name and company of any user. You can do so by opening the user account page and clicking the edit button in the Personal information section.

Change user password

You can change the password of any user who uses email address and password to login to the Aindo platform. To do so, open the user account and click on Change password, choose a new strong password and confirm.

Require a password reset

Independently of changing a user’s password yourself, you can force a user to set a new password the next time they log in. Open the user’s account page, and in the Password section click Require password reset. A Password reset required badge appears next to the section title, and the user will be asked to choose a new password on their next login. Click Cancel password reset to remove the requirement before the user has acted on it.

Note

New users created by an admin (see Create a new user) always start with a password reset required, since the password entered or generated at creation time is temporary.

Block or activate users

Admins have the ability to block any other user, i.e. prevent them from login into the Aindo platform until their account is reactivated.

To block a user, open their account page and click on Block user in the Security section. After confirmation, the status of the user will change from Active to Blocked. To reactivate the account and unblock the user, click on Activate user. The status will immediately switch back to Active.

Note

Admins cannot block or delete their own account, to avoid accidentally locking themselves out of the platform.

Why a user can’t log in

A user’s status, shown in the users list and on their account page, reflects why they currently cannot log in:

• Blocked: an admin blocked the account (see above).
• Expired: the account’s expiration date has passed. Extend or clear the expiration date from the Edit account information dialog to restore access.
• Inactive: the account has not been used within the inactivity period enforced by the deployment. This is a deployment-configured policy.

If none of these apply, the user shows as Active.